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Location
Kuala Lumpur
Salary
Competitive Salary
Job Type
Permanent
Ref
BH-176774
Contact
Grace Tham
Contact email
Email Grace
Contact phone
+65 6692 0744
Posted
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The Customer Engagement team drives changes to help support the core business. We enable success in key points along a customer’s journey in live their best self. We are currently looking for an enthusiastic and entrepreneurial Product Manager to drive results in key CRM and lifecycle management products which directly impact our customers’ ability to be successful in their interactions with Our client and its industry-leading products.
 
This role would be directly accountable to deliver product improvements and implementations in the registration journey and profile management post registration. You would be responsible to help guide long term strategy that would inform the CRM journey for each customer around the globe. You would work with our team that is transforming our ecommerce experience throughout the various markets, helping to prepare the business to serve the next generation of customers. Our client relies on an ecosystem of technology solutions to create 360-degree data profiles of our users and customers, identify and track new leads and prospects for our business owners, and build personalized relationships with our users.
 
If you have experience in CRM, Computer Science, Marketing Communication Technology, or Lifecycle Management, and a passion for working closely with business and global stakeholders to meet strategic goals, then we would love to talk to you about this opportunity.
 
GLOBAL SUBFAMILY RESPONSIBILITIES
 ***Other Duties as Assigned***
 
Develops User-centric (Customer, ABO & Internal Staff) products and platforms through collaboration with cross-functional teams within technology organization and business functions, including:
  • Define the product vision, and develop a comprehensive product strategy
  • Experience in product full life-cycle
  • Articulating the vision of the product and creating a product roadmap.
  • Sharing the vision with and motivating the broader cross-functional team.
  • Talking to business stakeholders to understand key drivers for the product.
  • Research user needs
  • Conducting competitor and market analysis.
  • Work with all stakeholders appropriate to the product area to understand problems, desired outcomes and craft a solution.
  • Translate product strategy into detailed requirements, user stories, and prototypes
  • Define the key objectives and results of the product and ensure the measurements are in place
  • Liaising across the business to ensure the product’s vision and development are achievable and has broad buy-in across the organization.
  • Serve as a product owner on the scrum team(s) to prioritize with engineers on the delivery plan and to deliver a quality product launch or enhancement quickly, frequently and predictably.
  • Collaborating with the cross-functional team to ensure the product is user-centric while meeting business needs.
  • Developing and managing the product roadmap and groomed, prioritized backlog developed through empirical methodologies and practices.
  • Managing the product during its lifecycle, ensuring the product is performing at its peak capability through enhancements and fixes
  • Engage with users in markets and other business functions to deliver roadmap updates, get product feedback, and identify additional challenges and opportunities.

PROFICIENT
  • Practice all the Product Manager responsibilities with a senior level PM’s mentor and guidance
  • Requires full technical proficiency in the theory and practice of area of specialty.
  • Supports clients.
  • Leads simple to moderate complexity products or smaller scale features of complex products.
  • Manages simple to moderate complexity programs.
  • Direction given in: projects.

 
REQUIRED KNOWLEDGE, SKILLS, ABILITIES, AND/OR RELATED EXPERIENCE
***or equivalent experience gained from any combination of formal education, on-the-job training,, and/or work and life experience***


Education: Bachelor

Degree Field: Business, Computer Science, Digital Technologies, or Software Engineering
Related Experience (years): 8 years 
Certification(s) / License(s): None

Required Knowledge, Skills, Abilities, and/or Related Experience:

Strategic thinking
  • Ability to lead to answers for increasingly large problem and product areas, with corresponding internal thought leadership. Includes: brainstorming, structuring thinking, driving strategy, becoming go to expert.
  • Strong problem-solving ability and dealing with ambiguity

Communication
  • Clear written and oral English language communication to larger and higher stakes audiences. Includes: writing clear emails, communicating clearly in person, writing and providing presentations

Collaboration
  • Ability to successfully facilitate collaboration within and across multiple teams, functions, departments and levels
  • Ability to develop productive working relationships with both technical and business partners

Technical

  • Strong understanding of technology language and use of applications in business
  • Ability to use Product Management and partner function (Engineering, Design) tools to partner well across the team. Includes: writing stories, performing analytics, building prototypes, etc.

Execution
  • Strong organizational, planning, and time management skills with ability to prioritize multiple/competing tasks and assignments
  • Attention to detail with an ability to meet tight timelines
  • Understanding of the product lifecycle
  • Working experience using agile methodologies, industry standards and best practices

Design Thinking & User Empathy
  • Genuine empathy toward customers and commitment to diving into the weeds on their challenges
  • Comprehensive understanding of the market, users, and roadmap of the product/application
  • Proven ability to clearly define a set of requirements that pinpoint business challenges and identify technical and business changes required to address them.

Others
  • At least 5 years of experience translating business strategy into specific product features
  • 5 years of experience working with technology and user experience teams to define, scope, and prioritize product requirements
  • 5 years of demonstrated delivery of business results
  • 3 years of experience in an agile software environment
  • 3 years of experience managing operational and/or project financial budgets
  • Experience collaborating closely with senior leadership
  • Broad-based leadership and business management skills.
  • Strong partnering and teaming skills with both global affiliate counterparts and cross-functional departments.
  • Demonstrated leadership of multi-disciplined, high-performance work teams/groups.


Reg No. R1442448
BeathChapman Pte Ltd
Licence no. 16S8112