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Location
Tokyo
Salary
¥13000000 - ¥16000000 per annum
Job Type
Permanent
Ref
BH-16928
Contact
Yasuko Ono
Posted
大约 9 小时 前
Professional Services Engagement Manager

Your Role:
The Professional Services Engagement Manager is a business development and client management role focused on identifying, understanding and defining professional service opportunities for our clients.
The Engagement Manager works as an overlay to the account management team to interpret engagement needs to create the formal statement of work required to support client success with either implementing or maturing the product suite.
In addition to supporting the account management team and sales initiatives the Professional Services Engagement Manager is responsible for ensuring their engagements are delivered per the scope of work.
This requires the Engagement Manager actively engages with the service delivery team to ensure the established scope of work and timeline committed to the client are met and also provide a primary escalation point for any issues that may result during the service delivery lifecycle.

Your Opportunity:
• Engage with clients to understand their business and security objectives. Map services in alignment with technical solutions to achieve these objectives
• Development of an actionable and measurable territory plan to achieve annual goals
• Enablement of Territory Managers, Sale Engineers and Customer Success Managers in the capabilities, offerings and downstream client value through the use of Professional Services
• Identification and development of specific opportunities and supporting business cases
• Continued client engagement, management and interaction within ‘delivery phase’
• Act as the primary point of contact for Customer executives, developing deep, trustful relations
• Business planning and forecasting

What You'll Need:
• Minimum eight (8) years of experience in IT consulting, information security services or similar fields
• Client services engagement and management, including commercial engagement and services delivery management
• Familiarity with information security models and best practices including industry compliance and security standards including PCI DSS, SOC-1&2, ISO 27001, etc
• Development of commercial and technical services documentation including client presentations, proposals and executable statements of work
• Willing and able to travel to client sites up as and when required
• Proficiency in spoken and written English
• Bachelors Degree in Science, Engineering or Computing and information security related experience