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Location
Hong Kong
Salary
Competitive Salary
Job Type
Permanent
Ref
BH-179597
Contact
Max Remington
Contact email
Email Max
Posted
  • Hong Kong Financial Services
  • Multinational Corporation
  • Stable working environment and career progression opportunity


An excellent opportunity to grow your career and become one of the core members of the technology division within this highly renowned and successful law firm. With 100-200 Hong Kong based end-users to support, they offer dedicated solutions to their customers and clients.

This role will be providing all aspects of support whilst working closely with the collaborative IT team to maintain service alignment and quality customer service.


Job Description:
  • Provide high quality support service to the office by resolving incidents and requests
  • Install, configure and support hardware such as laptops, desktops, printers, telephones, mobile devices, etc.
  • To ensure appropriate use of IT systems, provide guidance to personnel on best practice
  • Support maintenance and assist in system emergencies (power outages, rebooting, shutdown and post-maintenance
  • testing)
  • Ensure end-users can use remote access
  • Build relationships and establish good communication with all levels of internal end-users
  • Liaise with external supplies in relation to maintenance and support services


Requirements:

  • 2+ years’ experience providing user support in a corporate environment
  • Bachelor or College Degree is preferred
  • Experience working within a law firm is strongly preferred
  • Good command of English communication and interpersonal skills
  • Strong knowledge of Microsoft based technologies (O365), documents management systems and mobile devices
  • Good with windows administration and networking is preferred


Ethos BeathChapman Pte Ltd