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Job Details

Location
Singapore
Salary
Competitive Salary
Job Type
Permanent
Ref
BH-169994
Contact
Rachel JY Lim
Contact email
Email Rachel
Contact phone
+65 6692 0746
Posted
about 4 years ago
  • Rare opportunity
  • Opportunity to join a Fintech firm
  • Broad exposure
A global bank’s new digital platform is seeking a Customer Service Lead (Complaints) to join the team.
 
You will be responsible for managing and coaching a team of complaint handling officers, ensuring that complaints are handled accordingly to service standards. You will design the Service Level Agreement, monitor the complaints process and enhance any areas of improvements. Develop the customer complaints servicing model and handle any escalation cases if required. You will work closely with other support teams to continuously update the system features and processes.
 
The ideal candidate has at least 6-10 years of experience in Customer Service/Client Services/Contact Centre Operations and a good understanding of banking regulations. Strong communication skills would be key as you will be leading a team and working closely with several stakeholders. As you will be reporting performance through data analytics, MS Office skills will be crucial.
 
Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112