Responsibilities:

Monitoring, maintaining, troubleshooting computer systems and networks problems
Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
Install and set up laptops, printers, phones, operating systems and applications (and other necessary equipment)
Image computers according to specification using SCCM/JAMF/MDM
Active directory maintenance
Office 365 and corporate software related support
Supporting the roll-out of new applications and hardware
Repair and support equipment as necessary
Act as the security liaison in the Singapore local office; adhering to the security guidelines and ensuring employees are following the company security policies and procedures.
Ad hoc tasks and projects as needed

Requirements:

3 - 5 years prior experience in a helpdesk support role with strong troubleshooting and problem solving mindset
Strong knowledge of Microsoft Windows operating system’ Microsoft Office products
Demonstrated ability with Active Directory, Exchange administration (email accounts, distribution lists, shared mailboxes, resources) and remote control support tools
Confident in managing relationships with APJ stakeholders across levels and vendors
Proven operator in processing support requests across APJ amongst other priorities
Team player mentality in a regional & global team
Ability to work independently in a fast paced environment
Can work in flexible hours within a global team

Helpdesk Support L1/L2