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Location
Singapore
Salary
SGD5000 - SGD6000 per month
Job Type
Permanent
Ref
BH-175005
Contact
Marcus Soong
Posted
大约 1 小时 前
Responsibilities:
  • Monitoring, maintaining, troubleshooting computer systems and networks problems
  • Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
  • Install and set up laptops, printers, phones, operating systems and applications (and other necessary equipment)
  • Image computers according to specification using SCCM/JAMF/MDM
  • Active directory maintenance
  • Office 365 and corporate software related support
  • Supporting the roll-out of new applications and hardware
  • Repair and support equipment as necessary
  • Act as the security liaison in the Singapore local office; adhering to the security guidelines and ensuring employees are following the company security policies and procedures.
  • Ad hoc tasks and projects as needed
Requirements:
  • 3 - 5 years prior experience in a helpdesk support role with strong troubleshooting and problem solving mindset
  • Strong knowledge of Microsoft Windows operating system’ Microsoft Office products
  • Demonstrated ability with Active Directory, Exchange administration (email accounts, distribution lists, shared mailboxes, resources) and remote control support tools
  • Confident in managing relationships with APJ stakeholders across levels and vendors
  • Proven operator in processing support requests across APJ amongst other priorities
  • Team player mentality in a regional & global team
  • Ability to work independently in a fast paced environment
  • Can work in flexible hours within a global team