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Location
Tokyo
Salary
¥7000000 per annum
Job Type
Permanent
Ref
BH-177508
Contact
Yasuko Ono
Contact email
Email Yasuko
Contact phone
+ 81-80-6202-6042
Posted
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APAC Techinical Support Eningeer 

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy.

In this role you will:
  • Embody the Cultural Pillars and our mission to protect what matters most with transparency and trust
  • Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
  • Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
  • Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
  • Develop and maintain core competency on our product line and technologies.
  • Create knowledge base content where none exists while updating existing to correctly position solutions.
  • Understanding of critical account infrastructure and technical environments.
  • Provide white-glove treatment for critical accounts.
  • Replicate and reproduce customer issues in the lab prior to escalating issue internally.
To be successful in this opportunity, you will have:
  • Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer.
  • Experience in network security in a support, design, consultancy or operations role.
  • Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations.
  • Knowledge of common networking, security protocols and applications.
  • Detailed technical experience in installations, configuration and operation of security appliances in large complex environments.
  • Strong knowledge of information security principles.
  • Excellent troubleshooting skills.
  • Strong communication (written/verbal) and presentation skills.
  • Solid working proficiency in both written and spoken English.
  • Ability to operate in settings with strong confidentiality and data privacy protocols.
  • Comfortable using FreeBSD.
  • Knowledge of PostgreSQL. 
  • Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience.
  • Experience in the field of ICS (Industrial Control Systems) security projects.