Customer Success Manager

Global IT leading company which specializes in cyber security and access management platform vendor.  

• Drive successful customer outcomes, improving adoption, retention and customer satisfaction. 

• Responsible for implementing the Customer Success strategy for existing and new customers. 

• Work closely with internal teams (Sales, Support, Professional Service etc) to deliver flawless customer journeys and to ensure growth attainment. 

• Track and improve customer satisfaction which will lead to customer advocacy. 

• Develop a strong understanding of solutions and become a trustworthy consultant, catering on the Customers’ business needs 

• Min 3 years of successful Customer Success management experience (including renewals & consulting of customer contracts) in SaaS companies 

• Proven ability to collaborate and build strong relationships with customers, including executive and C-level 

• Strong communication skills (both written and verbal) and demonstrated ability to present and influence credibly and effectively at all levels of the organization 

• Expert on monitoring Customer performance and engagement, and utilizing a CSM Software 

• Strong knowledge of English and Japanese (spoken and written)

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