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Job Details

Location
Salary
Competitive Salary
Job Type
Permanent
Ref
BH-166162
Contact
Rachel JY Lim
Posted
about 4 years ago
  • Exciting opportunity
  • Broad exposure
  • Reputable organisation
A global bank’s new digital platform is seeking a Contact Centre Lead to join the team.
 
You will be responsible for managing a team of Customer Service Officers, ensuring service standards are being met, data governance management and working on implementing or improving processes for a more effective workflow. As a lead, you will also be expected to conduct training and development sessions, monitor performances, and have a good working knowledge of customer service process, complaint handling and regulatory frameworks.
 
The ideal candidate has at least 6-10 years’ experience in Customer Service/Client Services/Contact Centre Operations. People management skills and strong communication skills would be key as you will be leading a team and working closely with multiple stakeholders. As you will be reporting performance through data analytics, MS Office skills will be crucial.
  
Reg No. R1987809            
BeathChapman Pte Ltd
Licence no. 16S8112