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Job Details

Location
Singapore
Salary
Competitive Salary
Job Type
Permanent
Ref
BH-168948
Contact
Preetika Bhatia
Contact email
Email Preetika
Contact phone
+65 6692 0792
Posted
27 days ago
  • Permanent Opportunity to be a part of growing Technology Product Company
  • IT Security knowledge will be good to have
  • Strong Windows and Linux troubleshooting skills is a Must ; Candidates with System Admin background with strong troubleshooting skills are preferred as well
 
Responsibilities
  • Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
  • Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
  • Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
  • Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
 
Requirements:
  • At least 3-5 years’ experience in Technical Support or a position of similar nature in a software company.
  • 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
  • Capable of understanding the technical aspects of a complex system.
  • Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
  • Experience of directly supporting enterprise-level customers.
  • Must be able to work independently as well as with others, as part of a domestic and international team.
  • Excellent time management, decision making, prioritization and organization skills.
  • Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server
 
EA Personnel No R1767372
BeathChapman Pte Ltd
Licence No 16S8112