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Job Details

Location
Tokyo
Salary
¥10000000 - ¥16000000 per annum
Job Type
Permanent
Ref
BH-166158
Contact
Yasuko Ono
Contact email
Email Yasuko
Contact phone
+ 81-80-6202-6042
Posted
19 days ago

Global IT leading company which specializes in cyber security and access management platform vendor.  


  • Drive successful customer outcomes, improving adoption, retention and customer satisfaction. 

  • Responsible for implementing the Customer Success strategy for existing and new customers. 

  • Work closely with internal teams (Sales, Support, Professional Service etc) to deliver flawless customer journeys and to ensure growth attainment. 

  • Track and improve customer satisfaction which will lead to customer advocacy. 

  • Develop a strong understanding of solutions and become a trustworthy consultant, catering on the Customers’ business needs 


  • Min 3 years of successful Customer Success management experience (including renewals & consulting of customer contracts) in SaaS companies 

  • Proven ability to collaborate and build strong relationships with customers, including executive and C-level 

  • Strong communication skills (both written and verbal) and demonstrated ability to present and influence credibly and effectively at all levels of the organization 

  • Expert on monitoring Customer performance and engagement, and utilizing a CSM Software 

  • Strong knowledge of English and Japanese (spoken and written)