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Global IT leading company which specializes in cyber security and access management platform vendor.
Drive successful customer outcomes, improving adoption, retention and customer satisfaction.
Responsible for implementing the Customer Success strategy for existing and new customers.
Work closely with internal teams (Sales, Support, Professional Service etc) to deliver flawless customer journeys and to ensure growth attainment.
Track and improve customer satisfaction which will lead to customer advocacy.
Develop a strong understanding of solutions and become a trustworthy consultant, catering on the Customers’ business needs
Min 3 years of successful Customer Success management experience (including renewals & consulting of customer contracts) in SaaS companies
Proven ability to collaborate and build strong relationships with customers, including executive and C-level
Strong communication skills (both written and verbal) and demonstrated ability to present and influence credibly and effectively at all levels of the organization
Expert on monitoring Customer performance and engagement, and utilizing a CSM Software
Strong knowledge of English and Japanese (spoken and written)
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