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Job Details

Location
Singapore
Salary
Competitive Salary
Job Type
Permanent
Ref
BH-18989
Contact
Joyce Chia
Contact email
Email Joyce
Contact phone
65 6692 9341
Posted
19 days ago
  • Leading Cyber Security Software Vendor
  • APJ coverage
  • Attractive Remuneration Package

 
Our client is a leading provider of cyber security solutions with footprints across the globe.  They strive to be service-oriented and help organizations transform their business with innovative technology and solutions.
 
As a Customer Success Engineer, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption, identify growth opportunities, and secure a successful renewal for our customers. 


Responsibilities:  

  • Assist new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle. 
  • Conduct Blueprint sessions to educate and guide our customer's programs around Identity Security and, furthermore, align their desired business outcomes to our best practices. 
  • Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives for the product pillars. 
  • Proactively communicate and coordinate with all internal and external stakeholders to work together. 
  • Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities. 
  • Develop content for the customer community and webinar series and present this content to a wide audience of customers and channel partners. 


What you need to succeed

  • BA or equivalent (Computing or related degree) 
  • 3-5 years of relevant work experience in customer success, consulting, project management, support engineering, and similar roles 
  • Previous experience with Cybersecurity and cloud services and an understanding of the software development life cycle are required. 
  • Comfortable working with executive-level resources at Fortune 500 companies 
  • Ability to understand the overarching framework of how all products work together 
  • Knowledge of the following technologies is desirable 
  • Enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations 
  • Windows/Active Directory administration, knowledge of UNIX/Linux, databases 
  • Experience with scripting, development, DevOps 
  • Experience with cloud technologies such as AWS, Azure, GCP 
  • Excellent in business, written, and verbal communication skills 
  • Self-starter with solid time management and organization skills 
  • Strong interpersonal skills



Reg No. R1109395
BeathChapman Pte Ltd
Licence no. 16S8112