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Job Details

Location
Singapore
Salary
Competitive Salary
Job Type
Permanent
Ref
BH-169318
Contact
Rachel JY Lim
Contact email
Email Rachel
Contact phone
+65 6692 0746
Posted
about 1 month ago
  • Reputable bank
  • Rare opportunity
  • Group level role
A reputable bank is seeking a Head, Service Quality & Governance to join the Contact Centre team.
 
You will be responsible for overall Contact Centre quality control strategy, managing governance process and manage Business Continuity Planning for the business unit. Your role will also involve audit control, budgeting and process improvement projects to support digital initiatives.
 
The ideal candidate comes with at least 8-12 years experience in contact centre operations/strategy with strong leadership skills. Strong communication skills a pre-requisite as you will be required to work closely with senior management.
 
Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112