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Location
Sydney
Salary
$1100 - $1300 per day
Job Type
Contract
Ref
BH-174055
Contact
Owain Evans
Contact email
Email Owain
Posted
High-profile enterprise organisation are standing up a centralised program team to deliver a new service strategy and lead the transitioning in/out of key Tier 1 Managed Service Providers that support their infrastructure and end user environment.

This 'greenfield' program is now looking to engage a Technical Lead / Service Architect that has previous experience from either the vendor side or end user side working on setting up and leading the integration of new IT service management tools and process. 
 
The role will see you lead and establish the Service Architecture blueprints, design operating / service models, cross-functional services, ITSM processes, Service Catalogue, Service Levels, Governance, RACIs, Toolset architecture and tooling integration's.

We're looking to engage a technical SME in the ITSM space to spearhead and drive the adoption of a new service engagement model; and be able to build relationships across a large organisation to understand how services will be consumed.

We're looking for a strong blend of the following skills / experience:
  • 5+ years Tech Lead/Architect with end-to-end systems integration experience.
  • 3+ years in a highly visible and high-pressure role, leading multiple workstreams with an MSP
  • 3+ years with a reputed Tier 1 Managed Service Provider or Systems Integrator
  • In-depth knowledge of ITIL practice areas, service delivery
  • In-depth knowledge of End User, Managed workplace, and Service Desk technologies
  • In-depth knowledge of Operational Support and business support tools
  • Professional/TOGAF certification highly desirable
  • ITIL, Lean Six Sigma, CMMi and Cloud Practitioner certificates are highly desirable
  • Familiar with Process Mapping, AS-IS, TO-BE, gap analysis, swim lanes and UML (especially Use Case Diagrams)
  • Hands-on skills in planning and collaboration tools including Planner, Visio, JIRA, Confluence, Excel, PowerPoint, and MS Project
  • Articulate and succinct, with attention to detail
What's On Offer:

This is an exciting and rewarding role for a Technical SME in the ITSM space keen to enhance their experience in taking a lead role in a major service transition program within a large-scale enterprise organisation.

For further information on this role or to confidentially apply, please send an up to date CV to owaine@ethosbc.com.au or/and contact Owain on 02 8227 9200 or apply directly via the Apply for this job button. Only WORD FORMAT resumes will be accepted.