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Job Details
- Location
- Singapore
- Salary
- SGD6000 - SGD8000 per month
- Job Type
- Permanent
- Ref
- BH-23910
- Contact
- Claire Teo
- Contact email
- Email Claire
- Posted
- 2 days ago
The technical support team partners directly with customers, resolving everything from basic usage questions to complex technical issues and integration challenges.
This is a fully remote role; the company is headquartered in the United States.
Key Responsibilities:
- Provide timely and accurate support via email and video calls (Zendesk).
- Participate in an on-call rotation to handle urgent issues, including platform outages.
- Develop and maintain technical documentation for both internal teams and public-facing Help Center/Developer Docs.
- Relay user feedback to Product and Engineering teams to drive improvements.
- Assist in launching new products and features to clients.
- Exhibit curiosity about the product and a commitment to outstanding customer experience.
Key Requirements:
- 3+ years of experience in technical support.
- Understanding of HTML, CSS, and basic web development concepts.
- Familiarity with Chrome Developer Tools, command line, Javascript, jQuery, or GitHub is a plus.
- Experience with web analytics tools (e.g., Google Analytics, Mixpanel) preferred.
- Experience in media or related industries is desirable.
- Ability to manage multiple priorities, strong communication skills, and capacity to work independently.
Reg. No. R1874494
BeathChapman Pte Ltd
Licence no. 16S8112
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