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Job Details

Location
Singapore
Salary
Competitive Salary
Job Type
Permanent
Ref
BH-179560
Contact
Roselle Cuntapay
Posted
11 months ago
Currently looking for a Singapore Service Manager to take responsibility for an existing service team, give them some direction, and grow the team.

At the moment things are done with very few SOPs in place, mostly firefighting and barely any liaison with the commercial part of the business, they need you to change this. You get to set things up how you want, make Service a true function of the business, and grow the team all whilst still being hands-on and visiting clients yourself.


The Service Manager will be responsible for:

  • Lead and manage the service business and team to increase market share, drive profitable growth, and enhance customer satisfaction and loyalty.
  • Establish a customer-focused working culture to ensure high-level technical support and calibration services from both field and in-house teams.
  • Review and implement service policies and procedures in alignment with regional and global guidelines.
  • Assess team productivity, optimize resources, and align them with the workload while managing service revenue, expenses, and regulatory compliance.


The Service Manager will be/have:

  • Degree Qualified in relevant field
  • Relevant commercial experience in a service organization, preferably within the life science industry
  • Experience in a leadership position where you were accountable for promoting growth in the service division of a global life science company


If you feel you would be suitable, then please apply.


Reg No. R1871342
BeathChapman Pte Ltd
Licence no. 16S8112