Head of Strategic Client Account Management (Global Headhunting Firm)

​Appointment Overview

As our Head of Client Services, you will be responsible for taking the unified EBC Asia - and sister company EBC Connect - Client World to a whole new level.

This fast-paced, high visibility role is right for an ambitious and innovative individual eager to roll up sleeves and own the end-to-end development and execution of EBC’s Client Strategy, covering all aspects of Account Management, Product and Service Proposal, Marketing Collaterals and best-in-class Client Engagement Methodology.

You will have the opportunity to work alongside senior EBC and Connect leaders as well as other wider representatives from related global brands and affiliations (including Chapman CG, WILL, Access Search partners affiliation and so on). Leverage this super-high-potential network across equally smart, driven and high-performing colleagues to push the boundaries of your creativity and commerciality to deliver and demonstrate massive impact and ROI.

It is a critical role, one which would act as a key gateway to the evolving success of EBC and its way of working and go-to-market. We have no doubt this new role could unlock massive value within our existing and growing client base and maximise the engagement with said clients across our product and service offerings.

We also take client engagement very seriously, doubling down on things like marketing and consultant generated content to share our expertise, client forums and thought leadership. Working with marketing and industry team leads/consultants, we aim to conduct regular instances of such things particularly aimed at our clients. These are not run-of-the-mill media or online releases and events, but rathermore high expertise, strategically put together and data-driven differentiators.

Specifics

• Drive tangible impact by way of increasing overall wallet share of client base, creating wider demand and interest in broad range of EBC solutions and extending client coverage regionally and globally.

• Understand the EBC and Connect businesses and develop a plan and define strategy to unlock better outcomes across our >500 TOBs.

• Ensure deliberation over regional nuances and localities – the role spans across our 4 Asia offices (Singapore, Shanghai, Hong Kong and Tokyo) plus potentially Europe longer term.

• Use your passion and acutely developed soft skills to connect the dots and create evolved confluence between various desk heads and consultants whether Financial Services, Technology, Commercial, Industrial etc.

• As a solutions specialist, develop best ways to promote EBCs range of solutions, products and services including retained/search, executive permanent & contracting, human capital consulting, headhunting augmentation (market mapping, feedback loops, advisory) and also EBC Connects offerings of ‘CandidateCloud’, SoW, SaaS and larger scale projects.

• Leverage our progressive support network of data analysts, best in class marketing function to ensure the Client Services function aligns with our tech powered and progressive ways of working.

Introduction to EBC:

Ethos BeathChapman (EBC) is a global group of executive talent and recruitment experts in Australia, Asia and EMEA, with a broader network beyond.

We provide solutions across key recruitment markets including Financial Services, Fintech & Technology, Finance & Corporate Functions, Legal, Commercial and Life Sciences - our vision is to connect the world’s exceptional companies to exceptional people.

At the heart of EBC is how we deliver upon that vision via our progressive behaviours and forward-thinking way of performing. We look to break tradition and truly embrace modern technology, data and analytics as well as best in class enablement support to deliver market leading executive recruitment solutions, tailored for our clients and candidates.

We are living in a changing world – and here at EBC we strive to approach it in a changing way.

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Our Culture:

A career with EBC revolves on several key principles. Firstly, joining a mature, high performing group of experts requires people with a strong strategic, highly focussed and collaborative approach both internally and across all clients and candidates. Secondly, our commitment to new ways of working and enablement, data-driven decision-making and AI technology is not just held by upper management but is lived and breathed throughout the organisation. We aim for all new joiners to hold good passion and commitment to innovate, share new ideas and work in forward thinking ways like these. Lastly, and perhaps most importantly, we are a boutique who values internal relationships as much as external. Being persistent in delivering a world-class service and interactions across colleagues, clients and candidates alike is paramount.

Throughout your journey, we are committed to your success. On hand you will always have the high powered and finessed support – not just from the experienced mentors on your team doorstep, but also the supporting technology, our lead network and our best-in class enablement support function.

If you aspire to be exceptional, reach out to us with your resume at hello@ethosbc.com

This is what your career at EBC could look like: www.ethosbc.com/careers

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About the Company:

Established 2005 in Sydney, Ethos BeathChapman’s mid-sized agility and solutions-focused approach enables us to flex where traditional recruitment agencies have failed, and scale beyond the reach of small boutiques with executive recruitment solutions that address the client’s specific needs.

In Asia, our multidisciplinary expertise covers specialised functions across Banking & Financial Services, Fintech, Technology, Legal & Compliance, Industrial, Consumer & Healthcare recruitment markets, among others. Part ofWill, EBC has six offices worldwide in Australia, Singapore, Hong Kong, Japan, Netherlands and the UK. We own Quay Appointments in Australia and CONNECT, EBC’s AI-powered sourcing specialists.

​www.ethosbc.com|www.linkedin.com/company/ethos-corporation| #BeExceptional

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BeathChapman Pte Ltd

EA licence no. 16S8112