CRM Technical Specialist – Salesforce.com with BH-176181

The scope of this role is to understand business needs, and the strategic direction of the organization, and lead a program of delivering business software solutions that drive sales and marketing effectiveness, while improving user experience, quality and efficiency.
This role will be the main contact for the commercial organization (Sales, Marketing, Training etc.) to work with to develop software solutions that drive efficiency and execution of business strategies & processes.
This individual will drive innovation and improvement; architect business solutions; bring together commercial, functional and IT teams.

SFE & CRM Lead

Main contact for creating and governing SFE processes/ solutions to meet the business objectives.
Enable an efficient and continuous function of the corporate CRM suite (Salesforce.com) to improve sales force effectiveness (SFE).
Partner with IT to define software solution capabilities, build roadmaps, establish project portfolio, prioritize backlog and deliver solutions using Agile delivery model.
Provide technology leadership in CRM to shape, design solutions and deliver effective user-centric and intuitive tools that aid commercial teams.
Implement, monitor and report on CRM/ SFE Key Performance Indicators
Aligns and translates SFE initiatives into CRM/ SFE project plans with clarity on expected outcomes, scope, schedules and key milestones.
Lead software development as a Product Owner; Lead deployment and organizational change of new capabilities and tools to the commercial team (including roll-out plans, training and tracking).

Subject Matter Expert

You are a Salesforce.com Subject Matter Expert
Capability Building is a MUST
Maintain experienced level knowledge of CRM software solutions functionality, configuration and process design and serves as champion for issue resolution
Represents APAC & JJSV in regional/ global forums, change advisory boards and other required forums
Lead the CRM User Acceptance Testing (UAT) ; define scope, review/approve script and complete together with country testers and ensure testing is completed on time.
Provide CRM on-going support and business administration. Understand the business processes, provide solutions and root cause analysis to quickly fix production system and process issues.
Data Governance activities around CRM suite (migration, data mapping, data upload, identify data quality issue and work with data analyst and local partners to improve CRM data quality)
Coordinate Team SharePoint site
Understanding of data models and undertaking analysis of data held in a variety of formats
Ensure quality data processes are in place to guarantee accurate qualitative metrics

Master Trainer

Provides mentorship and training on SFE software solutions to country trainers, sales managers and leaders. Conduct in the field mentoring where needed.
Coordination between regional and country teams to ensure alignment and consistency
Develop and maintain sales process training material and disseminating standard methodologies.
Trains and guides super-users and trainers

Qualifications

Bachelor’s degree. Business administration/ Marketing/ IT preferred
5+ years of relevant commercial experience in implementing/ managing CRM (Salesforce.com preferred).
Experience in CRM data integration tools with different business systems (ETL/ API)
Experience in Project Management (IT or software preferred) and/or Agile
Experience in Confluence, JIRA
Experience in commercial excellence/ sales force effectiveness/ business intelligence
Working knowledge of MS SharePoint
Working knowledge of business intelligence tools (Power BI or Tableau preferred)
Strong analytical, communication and presentation skills
Strong MS Excel & PPT skills
Excellent communication skills
Only Singaporeans would be considered

Reg No. R1442448
BeathChapman Pte Ltd
Licence no. 16S8112

CRM Technical Specialist – Salesforce.com