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Location
シンガポール
Salary
Competitive Salary
Job Type
Permanent
Ref
BH-18699
Contact
Grace Tham
Contact email
Email Grace
Contact phone
+65 6692 0744
Posted
1年以上前

Office Location: 

The Technology Service Manager will champion the IT service delivery capabilities and manage the adoption and use of service management processes based on ITSM/ITIL best practices across Change & Run the Bank.


Job Responsibilities:

  • Ensure IT support services meet business requirements and goals, fulfil end-user requirements, and identify and resolve systems issues.
  • Provide direction and goal setting on operations strategy, define roles and responsibilities for the department.
  • Develop performance measures and consistently report metrics.
  • Provide tactical and strategic recommendations based on ITSM key performance measures.
  • Develop effective measurements for IT Support Services and continuous monitoring of performance against target.
  • Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.
  • Drive data centric service management with metrics and reporting for senior management and stakeholders.
  • Promote transformation of IT support by delivering best practices
  • Promote the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other applicable IT Service Management processes
  • Cased on business requirements, existing applications, and latest technology trends. Drive technology advancement and automation for operation efficiencies.
  • Line up and revise regional IT BCP plan.


Job Requirements:

  • Master’s or bachelor’s degree in Computer Science, Information Technology, Information Science or equivalent
  • Min. 7 years of work experience with the FI or banking industry, preferably with the Technology department.
  • Possess excellent working knowledge of ITIL best practices
  • Good understanding of Banking Technology function and experience working with virtual teams in the Asia Pacific region.
  • Ability to work in a fast-paced technical and business environment, and multitask whilst delivering high quality solutions
  • Excellent communication, influencing and negotiation skills
  • Strong analytical and problem-solving skills; and is detailed oriented.
  • Experience in Corporate, Institution and/or Transaction Banking is a plus.
  • Good understanding of MAS guidelines and Banking Act is an added advantage.



Reg No. R1442448
BeathChapman Pte Ltd
Licence no. 16S8112