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Location
Singapore
Salary
Competitive Salary
Job Type
Permanent
Ref
BH-174571
Contact
Yin Yin Pui
Contact email
Email Yin
Contact phone
+65 6692 0751
Posted
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Our Client (clinical trial software and analytics) has a vacancy for Customer Success Manager (remote), a customer-facing role to establish strong customer relationship, promote customer retention and drive customer satisfaction.

At the customer front, you are responsible for generating biostatistics / statistics technical solutions by ensuring the appropriate module are deployed to address customers’ business challenges, improve customers’ product experience, and provide product support (including ongoing product trainings) to the customers. Internally, you will support the Head of Customer Success to optimize internal processes, gather customers’ insights for product enhancement, customer communication and on-boarding frameworks, as well as implementing success programs for all products.

To be considered for this role, you hold a Master or Bachelor degree in Statistics / Mathematics / Biostatistics / Computer Information Systems or related field, with at least 5 years’ exposure in clinical trial projects in Life Sciences / Biotechnology industry. Excellent communication skills and strong knowledge in biostatistics / statistics are non-negotiable. Prior experience in handling technical sales, customer success function and product training are highly preferred.

 
Reg No. R1331018
BeathChapman Pte Ltd
Licence no. 16S8112