Our client, a leading global player in the life sciences sector, is seeking a Field Service Engineer to deliver exceptional technical and customer support across their portfolio of advanced analytical and cytometry systems.
This is a dynamic, field-based position for someone who enjoys solving complex problems, working hands-on with sophisticated instrumentation, and supporting scientists and researchers in pushing the boundaries of discovery.
🌏 Key Responsibilities • Install, maintain, and repair analytical instruments across customer sites. • Troubleshoot complex hardware and software issues involving optical, electrical, and mechanical systems. • Manage and resolve technical service cases efficiently while maintaining customer satisfaction. • Contribute to service documentation and process improvements. • Collaborate with internal teams to relay product and service feedback. • Utilize CRM tools for case management and reporting. • Be prepared for extensive travel — up to 75% across Greater Asia.
🎓 Ideal Profile • Bachelor’s degree in Science or Engineering with at least 4 years of experience in field service or technical support. • Strong technical understanding of optical, electrical, and mechanical subsystems. • Skilled in root cause analysis and corrective action methodologies. • Prior experience with life science instrumentation or analytical systems (mass spectrometry experience an advantage). • Excellent communication, customer-facing, and problem-solving skills.
📍 Location: Singapore (regional coverage)
This role offers an exciting opportunity to join a global organization at the forefront of life science innovation. If you’re driven by technology, service excellence, and scientific impact — we’d love to hear from you.
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