Job Details

Hong Kong
Competitive Salary
Job Type
Sharanya Sabnani
Contact email
Email Sharanya
about 1 month ago
  • Innovative Global Insurance Company
  • Perm Role with excellent benefits and career growth
  • High calibre team + high performance-based bonus structure

The Company:

Our client, a reputable global insurance firm is seeking a skilled Senior Manager level candidate with experience in Product Propositions and Protection Services. This headcount will report into the AVP, Group Product Proposition and will be based in Hong Kong.


  • Contribute towards the integration of support services into insurance products.
  • Provide assistance toward the development of the service ecosystem framework and best practices.
  • Understand the customers’ and families’ pain points and explore, identify relevant service providers who can collaborate and offer mature solutions towards the ecosystem.
  • Providing advice and implementation support to countries launching the support service ecosystem.
  • Internally, collaborate with regional and local stakeholders in the development of support services.
  • Accountable for the service quality and performance of the customer care recovery programme, propose improvements to local countries and monitor activities.


  • University degree. Graduates in health-related disciples would be desirable.
  • Minimum 10 years’ relevant experience doing product development/product management/product propositions in insurance.
  • Insurance products knowledge and protection services experience is required to succeed in this role.
  • Experience in digital propositions/digital business platforms is desirable, please indicate.
  • Experience in customer loyalty programme would be advantageous.
  • Ability to work in multi-cultural environment and diverse stakeholders.
  • Strong English communication and presentation skills for internal & external communications and engagement
  • Agile , resourceful and commercial acumen are qualities we look for.
  • Role requires travel.

BeathChapman Pte Ltd