Requirements
- Minimum of 5 years of experience in Quality Engineering within a contact centre, BPO, or shared services environment.
- Proven experience supporting large-scale contact centre transformation, technology implementation, or operating model redesign.
- Strong expertise in developing and implementing quality engineering frameworks across process and technical environments.
- Solid knowledge of Six Sigma, Lean, ISO, or equivalent quality management frameworks.
- Hands-on experience in test strategy development, test planning, execution, and defect management.
- Strong stakeholder management skills with the ability to drive quality standards across cross-functional teams.
As this position needs to be filled as soon as possible, we can only proceed with candidates who are eligible to start working within the next month in Philippines without sponsorship.
All applications are treated in the strictest confidence. Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.
About us
Ethos BeathChapman (EBC) is an award-winning executive search and recruitment consultancy helping organisations hire exceptional talent and build high-performing teams.
Founded in Sydney in 2005, EBC has since expanded across Asia-Pacific and Europe, with offices in Singapore, Hong Kong, Sydney, Melbourne, London, and Manila, partnering with leading organisations to deliver tailored talent solutions built on integrity, expertise, and partnership.
Interested parties please get in touch with Stuart Clark via stuart.clarck@ethosbc.com
SC
Reg No. R1104906
BeathChapman Pte Ltd
Licence no. 16S8112
