Perm Role with excellent benefits and career growth
High calibre team + high performance-based bonus structure
The Company:
Our client, a reputable global insurance firm is seeking a skilled Senior Manager level candidate with experience in Product Propositions and Protection Services. This headcount will report into the AVP, Group Product Proposition and will be based in Hong Kong.
Responsibilities:
Contribute towards the integration of support services into insurance products.
Provide assistance toward the development of the service ecosystem framework and best practices.
Understand the customers’ and families’ pain points and explore, identify relevant service providers who can collaborate and offer mature solutions towards the ecosystem.
Providing advice and implementation support to countries launching the support service ecosystem.
Internally, collaborate with regional and local stakeholders in the development of support services.
Accountable for the service quality and performance of the customer care recovery programme, propose improvements to local countries and monitor activities.
Requirements:
University degree. Graduates in health-related disciples would be desirable.
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