Menu
Connecting...
- Location
- Salary
- Competitive Salary
- Job Type
- Permanent
- Ref
- BH-166161
- Contact
- Rachel JY Lim
- Posted
- 4年以上前
- Exciting opportunity
- Broad exposure
- Reputable organisation
A global bank’s new digital platform is seeking a Complaints Management Lead to join the team.
You will be responsible for managing and coaching a team of complaint handling officers, ensuring that complaints are handled accordingly to service standards. You will design the Service Level Agreement, monitor the complaints process and enhance any areas of improvements. Develop the customer complaints servicing model and handle any escalation cases if required. You will work closely with other support teams to continuously update the system features and processes.
The ideal candidate has at least 6-10 years of experience in Customer Service/Client Services/Contact Centre Operations and a good understanding of banking regulations. Strong communication skills would be key as you will be leading a team and working closely with several stakeholders. As you will be reporting performance through data analytics, MS Office skills will be crucial.
Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112
AVP, IT Auditor – Investment Management Firm
- Singapore
- Competitive Salary
Global, leading investment firm Broad exposure Learning opportunity An Investment Management firm is seeking an AVP, IT Auditor to join the team. The successful candidate will be part of a stable...
Branch Manager – Leading Bank, Singapore
- Singapore
- SGD100000 - SGD120000 per annum
We are representing one of the leading banks in Singapore on a search for a Branch Manager. This is a leadership role with full accountability for branch performance, staff management, and customer...
Channel Partnerships Manager (Kuala Lumpur)
- Kuala Lumpur
- MYR150000 per annum
Work with a leading payments and neobanking provider in, processing $150B+ payments for 10M+ businesses. They are expanding in Malaysia and seeking a Channel Partnerships Manager to drive merchant ...
Operational Risk Lead - Regulatory Change
- Sydney
- $150000 - $200000 per annum
Role Summary: We're working with an Institutional Bank in sourcing for Operational Risk & Compliance professionals in their 1LoD Financial Markets team for Regulatory Projects & Change. They're pri...
Head of Complianc, FX / CFD - Sydney
- Melbourne
- $150000 - $210000 per annum
The Organisation & The Role: Our client is an established and trusted brand who's been providing edge-cutting trading solutions to clients around the world over the past decade. This newly create...
Regulatory Compliance Manager - International Bank
- Sydney
- $100000 - $150000 per annum
We're working with a few global banks in recruiting for their Line 2 regulatory compliance team. The role is broad and autonomos, working with a team of experienced compliance and/or legal professi...
Operational Risk Lead - Regulatory Change
- Sydney
- $150000 - $200000 per annum
Role Summary: We're working with an Institutional Bank in sourcing for Operational Risk & Compliance professionals in their 1LoD Finanical Markets team for Regulatory Projects & Change. They're pri...
Lead, Technology Governance & Assurance - Banking
- Singapore
- Competitive Salary
Rare opportunity Regional coverage Lead role A Banking Client is seeking a Lead, Technology Governance & Assurance to join the team. This is a crucial role for our banking client at the Lead leve...
Financial Markets Risk in Change Lead - MiFID
- Sydney
- $850 - $1050 per day
Role Summary: We're working with an Institutional Bank in sourcing for Operational Risk & Compliance professionals in their 1LoD Financial Markets team for Regulatory Projects & Change. They're pri...
Executive Director, Global Head of Transformation Audit - Banking
- Singapore
- Competitive Salary
Global role Team management responsibilities Clear career progression path Our reputable banking client is currently hiring for an Executive Director, Global Head of Transformation Audit join their...
Head of Finance
- Singapore
- Competitive Salary
A market leader in the engineering/manufacturing industry is looking to hire a Head of Finance to support its continued growth. Reporting to the CFO, you will lead a high-performing team and overse...
Real Estate Investment Manager, Singapore
- Singapore
- SGD100000 - SGD150000 per annum
Leading Investment management firm Permanent headcount based in Singapore Asset class: General across Office, Retail and Industrial across SEA Responsibilities: Be involved and responsible for dr...
