Location: Sydney
Start Date: Sept/Oct - 3 days in the office
Employment Type: Ongoing contract
EthosBC, in partnership with our key client, is seeking a highly experienced Senior Project Manager with expertise to lead the successful implementation of a new contact centre system.
This role is business-focused, requiring strong leadership in contact centre transformation, stakeholder engagement, and strategic planning and delivery.
Key Responsibilities:
- Lead the business implementation of a new contact centre system, ensuring it aligns with the business and tochonology processes strategies.
- Oversee project planning, execution, governance, and stakeholder management, ensuring business objectives are met.
- Partner with technology, the vendor, and senior business leaders to drive process improvements and system adoption.
- Mitigate risks, manage expectations, and lead change management initiatives to ensure a smooth transition.
- 10+ years of end-to-end Senior Project Management experience, with a strong background contact centre system implementations.
- Prior experience in understanding contact centre system workflows.
- Proven ability to lead cross-functional business teams and implement large-scale operational changes.
- Strong stakeholder management and communication skills, able to engage effectively with technology leaders, executives, and commerical business units.
- Ability to translate business needs into project deliverables, ensuring that technology serves business goals rather than driving the project.
- Skilled in budgeting, timeline management, and risk mitigation within a business context.
For further information on this role or to confidentially apply directly via the Apply for this job button
