Our client is a well-established financial services organisation. They are looking for a permanent hands-on IT Support Engineer (Trading floor) to join their IT Operations team and provide frontline support to business users, with a strong focus on maintaining a stable and responsive trading floor setup. This is a great opportunity for someone who enjoys solving technical issues in a high-pressure environment and wants exposure to trading-related support.
Job Responsibilities
- Provide first-line IT support to internal users and assist with technical issues across desktops, laptops, phones, printers, trading terminals, and related devices
- Respond to technical requests via phone or ticketing system and ensure timely resolution of issues
- Troubleshoot basic hardware, software, and network problems, and escalate more complex matters when needed
- Support day-to-day operations on the trading floor to minimise downtime and ensure users can work smoothly
- Monitor systems and infrastructure health, and follow up on any incidents or alerts
- Track, document, and update support tickets, resolutions, and follow-up actions accurately
- Assist with end-of-day processing checks and ensure reporting activities are completed successfully
- Help with the administration of trading platforms and coordinate with vendors for system enhancements or upgrades
- Work closely with internal IT teams to improve support processes and user experience
- Support incident communication and provide updates to relevant stakeholders during outages or service disruptions
Job Requirements
- At least 3 years of experience in desktop support, IT support, or helpdesk support
- Strong troubleshooting skills across desktop, hardware, software, and basic network issues
- Open to shift work, including coverage for day, afternoon, night shifts, and public holidays when required
- Experience supporting trading platforms or users in a financial services environment will be an advantage
- Candidates without trading support experience may still be considered if they are technically strong in desktop support and willing to learn trading support over time
Why You Should Join Them
- Opportunity to support a live trading environment and gain exposure to a more specialised support function
- Good platform for desktop support engineers who want to move into trading-related IT support
- Stable team structure with direct reporting into the IT Operations lead
- Shift allowance provided, including higher allowance for night shift coverage
- Performance bonus entitlement on top of base salary
- Open to strong desktop support candidates who are keen to learn and grow into a broader support role
Reg No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112
