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Job Details

Location
Sydney
Salary
$35 per hour plus super
Job Type
Contract
Ref
BH-173172
Contact
Lauren Atkinson
Posted
18 days ago
Our client, a leading NSW Government Department are looking for a Receptionist to join their team on a three month contract with potential for extension.

Primary Purpose
of The Role

The Receptionist is the first point of contact for our corporate office and provides a customer service experience for visitors, either in person, on the telephone, or through email correspondence. This involves answering or referring inquiries, directing visitors, maintaining the visitor logbook and any COVID related requirements for entry to our premises, as well as coordinating meetings and events held in our public meeting rooms, and maintaining the agency email inbox. The role will be responsible for managing the incoming and outgoing mail, courier deliveries, basic vendor management, administrative tasks, stationery orders, and providing support in facilities management.

Key accountabilities

  • Monitoring face-to-face interactions of our complaint handling staff with complainants in interview rooms and at the interview counter as a security measure for staff.
  • Initiating the security response process, when necessary, in line with office policies and procedures.
  • Responding to, and appropriately directing, phone inquiries relating to the non-complaint operations of the office.
  • Coordination of the office’s physical mail. Post office collection, scanning and distribution (including electronic triage) of incoming mail.
  • Managing hardcopy mail after scanning in line with office policy/procedure.
  • Arranging couriers including associated record keeping for cost centre allocation and tracking.
  • Acting as the primary point of contact for facilities activities (such as cleaners, building management liaison)

Essential Requirements
  • High level communication skills in a public contact environment, including the ability to manage unreasonable conduct, uncommunicative and highly stressed people .
  • Demonstrated experience on a computerised switchboard.
  • Good written and verbal communication skills, including the ability to communicate well with our diverse stakeholders,
  • Proficient understanding in using Microsoft office applications such as Outlook.


For further information on this role or to confidentially apply, please contact Lauren Atkinson on 02 8227 9200 or apply directly via the Apply for this job button. Only WORD FORMAT resumes will be accepted.