Responsibilities:
- Design and implement quality engineering frameworks across process and technical areas of the transformation programme
- Define and execute test cases, test plans, and stress testing to ensure system and process readiness
- Lead defect tracking and root cause analysis, driving timely resolution with workstream owners
Requirements
- Minimum of 5+ years of proven experience as a Quality Engineer within contact centre, BPO, or shared services environments
- Strong expertise in defining test strategies, QA plans, and executing test cases for large‑scale technology implementations
- Solid grounding in quality methodologies such as Six Sigma, Lean, or ISO frameworks
- Demonstrated ability to lead defect tracking, root cause analysis, and resolution across transformation programmes
- Experience collaborating with cross‑functional stakeholders to embed quality controls and ensure adoption of standards
- Based in or able to relocate to Manila on short notice, with strong stakeholder management and communication skills
As this position needs to be filled as soon as possible, we can only proceed with candidates who are eligible to start working within the next month in Philippines without sponsorship.
All applications are treated in the strictest confidence. Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.
About us
Ethos BeathChapman (EBC) is an award-winning executive search and recruitment consultancy helping organisations hire exceptional talent and build high-performing teams.
Founded in Sydney in 2005, EBC has since expanded across Asia-Pacific and Europe, with offices in Singapore, Hong Kong, Sydney, Melbourne, London, and Manila, partnering with leading organisations to deliver tailored talent solutions built on integrity, expertise, and partnership.
Interested parties please get in touch with Stuart Clark via stuart.clark@ethosbc.com
SC
Reg No. R1104906
BeathChapman Pte Ltd
Licence no. 16S8112
