- Business Analyst — Microsoft Dynamics 365
- 3 month initial Contract
- Up to $969 per day inclusive of super
- Sydney CBD + Hybrid
Key deliverables:
- You will play a critical role in release planning and delivery coordination, supporting sprint planning, sequencing of work, and ensuring readiness for key milestones. The role requires hands-on experience with Azure DevOps for managing user stories, tracking progress, and maintaining backlog integrity.
- In addition, the Business Analyst will work closely with developers, vendors, and testing teams, providing ongoing clarification of requirements, supporting solution design, facilitating defect resolution, and ensuring traceability from requirements through to testing and delivery outcomes.
- The ideal candidate will demonstrate the ability to quickly understand complex business processes, collaborate effectively across business and technical teams, and support activities such as UAT planning and execution, data migration readiness, and continuous backlog refinement.
- This role is essential to ensuring solution quality, delivery efficiency, and successful business adoption.
- Leading requirements workshops and stakeholder engagement
- Translating requirements into user stories, acceptance criteria and functional documentation
- Managing and prioritising the product backlog
- Supporting sprint planning, release coordination and delivery readiness
- Working closely with developers, testers and vendors to ensure clarity of scope
- Facilitating defect triage and solution validation
- Supporting User Acceptance Testing and implementation activities
- Assisting with data migration validation where required
- Providing clear updates on risks, dependencies and delivery progress
- Proven experience as a Business Analyst on technology or transformation programs
- Strong hands-on experience with Microsoft Dynamics 365 (Customer Service / CRM / Case Management)
- Experience working in Agile or hybrid delivery environments
- Ability to manage backlogs and support release planning
- Utilise Azure DevOps to manage user stories, track progress, maintain backlog integrity, and support reporting.
- Strong stakeholder engagement and communication skills
- Ability to quickly understand complex business processes
- Experience delivering case management system implementations
- Exposure to data migration activities
- Knowledge of Microsoft Power Platform
- Experience working in government or regulated environments
If this is a match to your skill-set and experience please apply NOW! Please only apply if you come with previous Dynamics 365 CRM project experience, ideally customer service and case management. You will be contacted for a further chat if your profile is deemed a suitable match.
