Our client is an established fintech headquartered in Singapore, operating across cross-border payments and foreign exchange.
As the business continues to grow, they are strengthening the team responsible for keeping their live applications running reliably. This is a newly created role within the SRE team, reporting to the Head of SRE, with a strong focus on application production support and incident management.
The role will initially be a hands-on individual contributor position, with the opportunity to progress into a leadership role over the next one to two years as part of the team's succession plan.
Job responsibilities
- Own day-to-day production support for live FX and payments applications.
- Monitor application health and performance, responding to production alerts, incidents and service disruptions.
- Investigate application issues such as failed transactions, API errors, configuration problems and integration failures using logs, dashboards and system metrics.
- Use monitoring and log analysis tools such as Grafana, Prometheus, Datadog, OpenSearch, Kibana and Logstash to troubleshoot production issues.
- Configure and improve monitoring alerts to detect application issues early and support faster resolution.
- Take ownership of production incidents, root-cause analysis and follow-up actions, working with developers on application defects where necessary.
- Write Bash and Python scripts to automate support activities, improve troubleshooting and reduce manual work.
- Work closely with development, product and operations teams to investigate and resolve production issues.
- Establish monitoring, production support and incident-response processes for new products and application changes.
- Maintain runbooks, operational documentation and support procedures.
- Assist with technical client integration or onboarding issues when required, alongside the client-support team.
Job requirements
- At least 7 years of relevant experience in application production support, L2/L3 application support or application-focused site reliability engineering.
- Strong hands-on experience supporting live business applications, including troubleshooting application errors, API issues, configuration problems and production incidents.
- Practical experience using monitoring tools (Grafana, Prometheus, Datadog or similar) and log analysis tools (OpenSearch, Kibana, ELK, Splunk or similar) to investigate and resolve production issues.
- Able to independently investigate application issues using logs, metrics, monitoring dashboards and application behaviour.
- Good scripting ability in Bash, Python or similar languages, particularly for troubleshooting and operational automation. SQL experience would be useful.
- Sound understanding of incident management, RCA, SLA/SLO practices, runbooks and production support processes.
- Familiarity with Linux, Kubernetes, cloud environments or containerised applications would be useful, particularly in supporting live applications.
- Experience supporting applications in banking, financial services, payments, trading or other high-availability environments would be advantageous, but is not essential.
- Experience in QA, UAT or release validation would be an advantage.
- Client-facing experience would be useful but can be developed. Strong application troubleshooting and production support experience is more important.
Why you should join them
- Newly created role with a genuine path to grow into a lead position as part of succession planning.
- Take ownership of production support and reliability for business-critical FX and payments applications.
- Work in a modern technical environment with exposure to application monitoring, observability, scripting and incident management.
- Opportunity to improve production support processes, monitoring and operational efficiency as the business grows.
- Work closely with the Head of SRE, engineering, product and operations teams.
- A chance to shape how the production support and reliability function develops over time.
JL
Reg No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112
