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Location
キャンベラ
Salary
$130000 - $155000 per annum, Benefits: Bonus + Car Allowance + 2 Additional Leave Days + Insurance
Job Type
Permanent
Ref
BH-171012-1
Contact
Klaudia Kowalska
Posted
19日前
The Client
 
Our Client is a Tier 1 Provider of Data Storage Systems with a strong global presence and have been recognised as a leader in their field. They take immense pride in balancing innovation and friendly culture which build their ethical reputation,
and strive to solve any digital challenges their customers might have by guiding them through unlocking the value of their data and applications.

The biggest asset of their company are their employees; for driving their innovation advantage they are appreciated with industry leading benefits packages and collaborative and flexible workplace. Our Client promotes an inclusive and creative culture so if you are looking to make a real difference and you are passionate about powering social good, you might be a perfect fit!


The Role

As a Field Engineer you will deliver maintenance support services & professional services, break fix remediation, on-site installation and implementation, and customer site management.
You will also provide a technical assistance to the Sales Teams, where required.


Responsibilities
 
  • Provide an educated post-sales support to customers according to their support agreements
  • Perform preventative maintenance and provide problem management and escalation, where necessary
  • Service delivery of engineering and reconfiguring changes, equipment, and site relocation services
  • Install and implement new solutions and upgrades of existing ones
  • 24/7 on call support for customers on a rostered basis
  • Running product demonstrations and training sessions for customers
  • Comply with our Client’s and their customers’ policies and procedures
  
Qualifications
  • 5+ years’ experience in enterprise service and support
  • A current active TSPV or existing NV2 Clearance desirable
  • Technical and hardware knowledge of SAN/Fibre/Storage and Server products and solutions
  • Experience of Windows Server, Linux, VMWare
  • Experience in acting as a team or projects leader
  • Highly experienced in a customer facing role
  • Attention to detail
  • Flexibility and a willingness to work outside of basic job spec
  • Available to provide 24/7 on call support on a rostered basis
  • Available to work after hours from time to time for the delivery of post-sales services to customers
  • The ability to work unsupervised as well as work in teams
  • Well organized, adaptable problem solver
 

For further information on this role or to confidentially apply, please contact Klaudia Kowalska klaudiak@ethosbc.com.au or apply directly via the Apply for this job button. Only WORD FORMAT CVs will be accepted.