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Job Details

Location
Tokyo
Salary
¥13000000 - ¥17000000 per annum
Job Type
Permanent
Ref
BH-170916
Contact
Yasuko Ono
Contact email
Email Yasuko
Contact phone
+ 81-80-6202-6042
Posted
4 months ago
Data Analyst

We are fast-growing startup, backed by Softbank, Microsoft and Paypal, that is disrupting the fraud industry with an innovative approach that undermines the economic drivers behind fraud. Our Fraud and Platform combines real-time intelligence, rich analytics and adaptive step-up challenges to progressively diminish the profitability of attacks while adapting to evolving attack patterns. We offer the only fraud solution with a 100% SLA guarantee. The world’s largest brands trust our service to protect their customer journey while delivering an unrivaled customer experience. 
Learn more about us from our innovation sandbox presentation at RSA:



Position Summary
Your primary focus for this position is to analyse the web traffic coming through our customer’s endpoints, detect attack patterns, and funnel the attackers through appropriate channels to ultimately bankrupt their efforts in attacking our customers. This position is a customer support/escalation role. You will work closely with our Technical Account Managers, Solutions Engineers, Data Scientists, etc. to provide an amazing customer experience, as well as prevent different fraud attacks across many industries. You will get to work with industry leaders and some of the smartest minds in fraud and abuse prevention.

Primary Responsibilities
  • Analyse web traffic patterns on critical endpoints (login, account creation, etc..)
  • Collect and interpret data to differentiate legitimate vs. suspicious traffic
  • Identify attack signature with high accuracy, apply the most effective challenge strategy and anticipate the attacker's next move
  • Define new data collection and analysis processes to more efficiently detect attack patterns
  • Report results back to the relevant members of the business (technical account managers, other our staff or client staff)
  • Develop and deliver customer-facing reports
  • Work alongside teams within the business or the management team to establish business needs
  • Collaborate with internal organisations on projects and initiatives
  • Identify and document process improvements
  • Take part in the on call rotation to support off hours escalation
Must Haves
  • 3+ years of Data or Support Analyst experience, preferably in a SaaS company
  • Strong business English skills
  • Customer support and escalation experience
  • Strong understand of information security
  • Previous experience supporting web security product to protect against bots, fraud or abuse
  • Working knowledge of HTML, JavaScript, XML
  • Ability to quickly learn and support new technologies
  • Self-motivated with demonstrated problem-solving skills
  • Strong Python scripting experience
  • Strong attention to detail
  • Team player, willing to learn, research and teach others
  • Excellent written and verbal communication skills
  • Strong work ethic, customer focus and winning attitude!
Nice to Haves
  • Computer Science, Mathematics, Statistics, Information Systems, Economics Degree or Equivalent