Menu
Connecting...
Job Details
- Location
- Singapore
- Salary
- Competitive Salary
- Job Type
- Permanent
- Ref
- BH-167433
- Contact
- Rachel JY Lim
- Contact email
- Email Rachel
- Contact phone
- +65 6692 0746
- Posted
- almost 3 years ago
- Group level role
- Well-established bank
- Regional coverage
A well-established bank seeking a Head of Contact Centre Transformation to join the team.
Partnering key stakeholders in the bank, you will lead process improvement initiatives to drive high standards for the bank’s Regional Customer Service and Contact Centre. You will be responsible for monitoring performance management through data analytics, identifying process improvements and develop solutions for digital transformation.
The ideal candidate comes with at least 10 years relevant experience in change management, process re-engineering, digital transformation etc in a Contact Centre environment. You are a strong communicator who is able to translate business needs to relevant stakeholders, strong with data analytics and has a keen eye for identifying gaps in current processes.
Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112
Similar jobs.
Head of Banking Operations, Wholesale Banking
- Singapore
- Competitive Salary
Well performing bank Opportunity for career progression Leadership opportunity A banking client is seeking a Head of Banking Operations to join the team. As a Head of Banking Operations, you wi...
Head of Consumer Banking Operations
- Singapore
- Competitive Salary
Established banking client Opportunity for growth Excellent exposure Head of Consumer Banking Operations An established bank is seeking a Head of Consumer Banking Operations to join the team. T...
Head of Complianc, FX / CFD - Sydney
- Melbourne
- $150000 - $210000 per annum
The Organisation & The Role: Our client is an established and trusted brand who's been providing edge-cutting trading solutions to clients around the world over the past decade. This newly create...
Customer Service Senior Manager, Digital Bank
- Singapore
- Competitive Salary
High growth plans Opportunity for learning Leadership position Reporting into the Head of Customer Service, you will partner key stakeholders in the bank to lead process improvement initiatives to ...
Operational Risk Lead - Regulatory Change
- Sydney
- $150000 - $200000 per annum
Role Summary: We're working with an Institutional Bank in sourcing for Operational Risk & Compliance professionals in their 1LoD Financial Markets team for Regulatory Projects & Change. They're pri...
Senior Manager, Assurance Standards & Quality
- Sydney
- $140000 - $164250 per annum
Your Responsibilities: Be a 'Risk Transformation Pioneer'. re-define the quality standards of 2nd Line Risk Assurance, across SOX Prudential, Operational Risk, Compliance and Project domains in l...
Senior Manager, Assurance Quality Uplift
- Sydney
- $140000 - $164250 per annum
The Organisation & The Role:Our client is a Tier-1 Financial Institution in Australia with a well established 'three lines of defence' structure. This role functions as a unique 'Change Leader'...
Senior Manager, Assurance Quality Uplift
- Sydney
- $140000 - $164250 per annum
The Organisation & The Role:Our client is a Tier-1 Financial Institution in Australia with a well established 'three lines of defence' structure. This role functions as a unique 'Change Leader'...
Financial Markets Risk in Change Lead - MiFID
- Sydney
- $850 - $1050 per day
Role Summary: We're working with an Institutional Bank in sourcing for Operational Risk & Compliance professionals in their 1LoD Financial Markets team for Regulatory Projects & Change. They're pri...
Lead- Healthcare Risk Advisory (Hong Kong)
- Hong Kong
- International working culture, competitive benefits, remote working
My client is a fast-growing health tech business with presence in key Asia markets. This will be a new hire as a Healthcare Risk Advisory Lead for the Hong Kong market. Key Responsibilities: You ...
Associate / Senior Associate (Finance Performance Management)
- Singapore
- Competitive Salary
Large Corporate Excellent exposure Room for growth Reporting into the Head of Finance, you will be part of a highly driven, passionate Finance Performance Management team. You will work closely wit...
Senior Manager, KYC role with Digital Bank
- Singapore
- Competitive Salary
Broad exposure Opportunity for growth Collaborative work environment A high growth, well performing Digital Bank is currently looking for a KYC Senior Manager to join the team. Working with th He...
