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Job Details

Location
Tokyo
Salary
¥14000000 - ¥17000000 per annum
Job Type
Permanent
Ref
BH-175735-1
Contact
Yasuko Ono
Contact email
Email Yasuko
Posted
over 1 year ago
Customer Success Manager, Japan Description 

Your Role:
We have an immediate need for a Customer Success Manager who will be responsible for establishing and driving sales activities for our software products within a designated geography.
Companies today are grappling with an ever expanding IT landscape encompassing tradition IT devices and modern assets such as IoT, DevOps and operational technology. In this era, it is more important than ever before for companies to have visibility of their attack surface and the vulnerabilities therein. Our vision is to help our customers develop this visibility and manage their Cyber Exposure; significantly improving their IT security.
Your role will involve working with designated existing customers to guide them towards a more secure Cyber Exposure practice and as a result ensure value for existing revenue and uncover opportunities for further expansion  in our services
Your Opportunity:
  • Responsible for consultatively working with customers to define improvements in their IT security roadmap.
  • Responsible for growing revenue via prospecting, qualifying, selling and closing from existing enterprise client accounts
  • Responsible for Quarterly & Annual Revenue Targets
  • Manage client relationship through all phases of the sales cycle Provide a consultative solutions sales process to prospects specifically to enhance customer’s security practices as it pertains to IT vulnerability management.
  • Conducts one-on-one and group sales presentations
  • Provide account management to an existing territory
  • Responsible for tracking customer information, forecasts and reports
  • Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads
  • Plan & Strategize marketing activities with the Marketing and Channel teams for the end users and channels
What you'll need:
  • Must have experience selling On-Demand, SaaS (Software as a Service) solution or subscription based product to a diverse customer base
  • BA/BS degree and 3+ years of sales experience focused on growing existing business or new business
  • Large account management or project management experience
  • Proven track record for closing large and mid size companies
  • Ability to adapt, overcome objections, and learn complex solutions
  • Strong time management skills
  • Create new business opportunities through in-depth conversations and relationship building
  • Proven track record of growing business from an established client base.
  • Strong time management skills.
  • Consistent and documented track record for achieving monthly/quarterly/annual target metrics
  • Strong oral and written communication skills are a must
  • Ability to work in a fast paced, team environment with revenue deadlines
  • Working knowledge of computer applications such as Microsoft Office and Salesforce.com
And ideally:
  • Network Security background