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Job Details

Location
Singapore
Salary
Competitive Benefits
Job Type
Permanent
Ref
BH-163248-3
Contact
Sherry Lim
Contact email
Email Sherry
Contact phone
65 6692 9345
Posted
about 1 month ago

Join an international health player as regional service accounts manager, based in their Singapore office. In this role, you will be responsible for claims management and oversight of service standards for the Singapore and respective assigned asian markets. You will ensure quality service delivery across claims quality, claims decisions, customer service delivery and healthcare network providers. We are looking for experienced medical/health claims professionals to contribute independently and take ownership for the assigned portfolio.
 
Responsibilities:
  • Act as the key point of contact in Singapore for all new product launches, projects and on-boarding of new customer groups.
  • Provide training and product support for the appointed Service Partners, including delivery of presentation content, claims.
  • Ensure claims and customer services delivery for the distributed products in Singapore and other Asian markets meet the contracted service levels and Key Performance Indicators.
  • Ensure all the feedback from stakeholders are resolved and reported with full service recovery in place.
  • Prepare monthly reports for the performance of each of the key markets in the portfolio.
  • Provide updates to Brokers and Agents on enquiries regarding claims.
  • Carry out regular reviews of all pending claims cases and ensure process improvements are put in place.
  • Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates.

Key Capabilities:
  • Diploma / Degree Holder
  • Insurance professional qualifications 
  • Must have demonstrated years of experience in Medical/Health claims assessment and management 
  • Experience in managing TPA would be strong to have.
  • Exposure to Distributors, Agents and Sales Teams
  • Excellent analytical and problem-solving skills
  • Able to communicate effectively with all levels.
  • Meticulous and able to work in a fast-paced and competitive environment.
  • Positive work attitude, good team player with a customer-centric, service-oriented, and growth-oriented mindset

EA Personnel no. R1442728 
BeathChapman Pte Ltd
EA Licence: 16S8112