Job Details

SGD10000 per month
Job Type
Grace Tham
Contact email
Email Grace
Contact phone
+65 6692 0744
3 months ago
My client is an International Service Provider establishing a Digital Technology organisation based on 
•    Technology and business models to more effectively engage Digital Customers at every touch-points in the Customer experience lifecycle
•    Continuous Delivery through “Build-Run” teams which follow the DevOps “you build it, you run it” philosophy

Build-Run teams are created per problem domain and continuously deliver value in the form of larger products, incremental enhancements, or fix and maintenance work and are a core team of people that focus on their problem domain (eCommerce, eService, and so on).  These teams comprise a mix of roles from Product Owners through to Development and Test roles and so on. 

You will be the single point of contact and owner for the Build-Run team for the customers (who are my client’s business owners). With an in-depth understanding of a continuous delivery model you will be responsible for managing around 8 to 10 value streams at any time and will work closely with Dir/Head/VP (Business/IT) to achieve the required outcomes.

Business Value & Relationship Management (approximately 5% of time focused)  
  • Leads their team to provide successful digital solution deployments and ensures proper business value while maintaining high customer/partner satisfaction   
  • Provides review, oversight and approval for Digital works which includes projects, incremental enhancements and fix and maintenance jobs.  
  • Leads their team to influence and manage customer expectations, based on pre-define requirements and information collected
  • Be the single point of contact for business and other IT domains
Delivery & Resource Management (approximately 55% of time focused)
  • Ensuring that works are delivered on time, meet business & technical requirements and are within the agreed budget
  • Ensures customers’ expectations are managed and met   
  • Ensures team is adopting delivery management standards and monitor the progress of the delivery on a regular basis
  • Anticipate, manage and resolve issues and act as the point of contact for the domain build-run team   
People Management & Leadership (approximately 30% of time focused)
  • Establishing and maintaining effective working relationships, breaking down barriers for the team and both planning at a higher level and getting into the detail to make things happen when needed  
  • Communicate my client’s vision and drive my client’s strategies & priorities based on my  client’s core values 
  • Coach and develop direct reports 
  • Conduct 1-on-1 meetings and hold mid-year and full year performance reviews with direct reports if any
Vendor Management (approximately 10% of time focused)
  • Support, coach and enable partners to drive delivery excellence through customer satisfaction activities and behaviors

Key skills and requirements
  • IT Degree or equivalent with 8 years of relevant experiences

Technical skills -
  • Project Management
  • Basic Accounting
  • Software Development
  • Man Management
  • Vendor Management
  • Agile Project Management

EA No: R1442448
BeathChapman Pte Ltd
Agency No: 16S8112