Job Details

Competitive Salary
Job Type
Gilbert Khor
Contact email
Email Gilbert
Contact phone
65 6692 0742
about 1 month ago
  • Based in Singapore
  • Field Application
  • IVD & Life Science Sector

The role requires the incumbent to provide reliable and knowledgeable support to the customers on the ground which can be coming from clinical labs or research labs in their application support. You will also be part of the strategy team to drive the marketability of the company products.

Main Responsibilities:

Pre-Sales Support
  • Performs product demonstrations at customer or company sites
  • Prepares and presents seminars to wide array of audiences
  • Helps support technical training for Sales Representatives as appropriate.
  • Collaborates with Sales Representatives to develop technical selling strategies.
  • Participates in the field test site determination process.
  • Represents the company at trade shows and vendor shows to present the company products and gather information.
  • Accompanies Sales Representatives on sales calls in customers' laboratories to provide technical and applications assistance in response to customer inquiries.
  • Supports conditional sales placements in the field through on-site visits and telephone communication.
  • Generate and record opportunities related to the company workflow including Service contracts.
Post-Sales Support
  • Provides troubleshooting support to customers in the field or by phone/email.
  • Resolves and/or escalates customer issues & complaints.
  • Provides start-up applications training to customers in their laboratories or as an instructor at company training centers.
  • Demonstrates basic operating and troubleshooting procedures for the company‘s (instruments) workflow.
  • Coordinates cross-functional engagements for significant situations that require unique and/or urgent response from customer facing team members.
  • Plans and delivers user meetings in house or in the field.
  • Provides and continuously update customer contact relevant information. Track, record and document relevant information from all technical enquires from customers.
Other Roles & Responsibilities
  • Reports on activities in the field on a regular basis to Manager and Sales partners through written reports and regular telephone conversations.
  • Reports on technical trends going on in the territory by relating customer concerns and issues to the appropriate internal partners.
  • Stays current on scientific and industry trends and innovations.
  • Participates in inter-departmental projects.
  • Accountable for managing expenses, scheduling and tracking activities.
  • Participates actively to support Sales and Service meetings as required.
  • May be required to perform other related duties as required and/or assigned.

Reg No.: R1443092
BeathChapman Pte Ltd
Licence no. 16S8112