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Senior / Technical Account Specialist, TCS

Job Title: Senior / Technical Account Specialist, TCS
Contract Type: Permanent
Location: Singapore
Industry:
Salary: Competitive Salary
Start Date: 2019-10-15
Reference: BH-158058
Contact Name: Gilbert Khor
Contact Email: gilbert@ethosbc.com
Job Published: October 16, 2019 13:52

Job Description

  • Pre/Post Sales
  • Regional Travelling
  • Based in Singapore
Essential Functions

Pre-Sales Support
  • Performs product demonstrations at customer or company sites
  • Prepares and presents seminars to wide array of audiences
  • Be the SME for the company's portfolio and technology.
  • Helps support technical training for Sales Representatives as appropriate.
  • Collaborates with Sales Representatives to develop technical selling strategies.
  • Represents the company at trade shows and vendor shows to present the company products and gather information.
  • Accompanies Sales Representatives on sales calls in customers' laboratories to provide technical and applications assistance in response to customer inquiries

Post-Sales Support
  • Provides troubleshooting support to customers in the field or by phone/email.
  • Resolves and/or escalates customer issues & complaints.
  • Coordinates cross-functional engagements for significant situations that require unique and/or urgent response from customer facing team members.
  • Plans and delivers user meetings in house or in the field.
  • Provides and continuously update customer contact relevant information. Track, record and document relevant information from all technical enquires from customers.

Other Roles & Responsibilities
  • Reports on technical trends going on in the market for future product development pipeline.
  • Stays current on scientific and industry trends and innovations.
  • Have a platform to provide a form of reaching out to audience as part of the marketing strategy.
  • Participates in inter-departmental projects.
  • Participates in the product development projects.
  • Participates actively to support Sales and Marketing meetings as required.
  • May be required to perform other related duties as required and/or assigned.

Requirements:
  • Good communication skills and presentation
  • Knowledge in the biopharma, pharmaceutical sector and medical device sector
  • Related Bachelor Degree in Science
  • Experience in technical support or research & development

Reg No. R1443092
BeathChapman Pte Ltd
Licence no. 17C8975