Connecting...

Job Details

Location
Japan
Salary
Competitive Salary
Job Type
Permanent
Ref
BH-157268
Contact
Shimpieta Matsumoto
Contact email
Email Shimpieta
Contact phone
81 3 4550 0738
Posted
22 days ago
About The Role

The Client Success Manager drives business growth and innovation by managing our most important restaurant partners in Japan and expanding our business together in mutually beneficial ways. A successful Client Success Manager deeply understands our restaurant partners; builds strong relationships with decision makers and influencers throughout the organization; and effectively identifies and exploits opportunities to improve core business metrics for our restaurants and for our organization.

What You’ll Do

  • Lead post-deal client management for a book of Japan’s high value restaurant clients
  • Own partner relationships to yield tangible metric-based outcomes. Achieve revenue growth targets for your partners and ensure high retention by driving mutual business value
  • Act as internal partner advocate and customer champion
  • Understand the stakeholder landscape and ensure we have strong relationships throughout our restaurant partner organisations. Represent Uber at relevant events at national and local levels
  • Conceive, design and lead growth initiatives with our restaurant partners and drive through to completion, working cross functionally with Uber’s internal teams and our restaurant partners
  • Set, track and report on performance metrics of restaurant partners, run quarterly business reviews

What You’ll Need
  • 5+ years of customer or client facing experience. Ideally, you have previous customer-facing experience at executive levels, and have been accountable for achieving business targets or delivering a quota
  • Track record of outperforming metrics-based business goals, high performer among peers in a tier 1 sales, account management or partner success role
  • Commercial acumen. Understanding of how businesses and organizations work and how to navigate a partner’s business
  • Excellent communication skills and the ability to manage diverse stakeholders across businesses and levels.
  • Excellent project management and organizational skills. Experience working cross-functionally preferred.