Job Details

Sydney CBD
Job Type
Rebecca Teague
Contact email
Email Rebecca
about 2 months ago

Looking for a Customer Experience Designer to join one of Australia's leading financial institutions.
The role is a permanent opportunity, with a flexible salary on offer (depending on experience).

What you’ll do:

  • Apply Service Design methodology, tools and techniques to develop ideas / hypotheses to test with customers and employees
  • Drive the engagement of key stakeholders across the design process including the facilitation of workshops and other key activities
  • Facilitate workshops to explore problems and co-design initial solutions with a focus on both customer and business outcomes
  • Work with key stakeholders to ensure that all customer touch points and channels are optimized to deliver the best outcome for customers and employees to deliver optimum business performance
What you’ve done:
  • Demonstrated experience in service design, Lean UX, Design Sprints including experience in the development of customer service solutions 
  • Developed user journey maps derived from customer segments; ensuring that scenarios respond to key user needs and highlight business opportunities
  • Qual/Quant/Behavioral research experience with a proven ability to scope research, lead fieldwork, conduct interviews, perform desktop research, lead synthesis and communicate findings to stakeholders
  • Experience recruiting and interviewing research participants within an organisation and its external customers/member
  • You will be in the the Customer & Performance team, working alongside designers and user experience specialists to achieve the best customer experience.
This role gives you the opportunity to build capability and work on the foundations of the business to improve all cutsomer touchpoints.

Company office is based in Sydney CBD, offering 2 work from home days a week.

For further information on this role or to confidentially apply, please contact Becky on 02 8227 9200 or apply directly via the Apply for this job button.