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Job Details

Location
Burwood
Salary
$850 - $950 per day
Job Type
Contract
Ref
BH-162629
Contact
Ulrike Levy
Contact email
Email Ulrike
Posted
about 1 month ago
Immediate contract role for a Senior BA with experience in Agile, Process Improvement and knowledge of ServiceNow and ITIL service management .The role supports the optimisation of the Shared Service/employee portal based on the ServiceNow Platform. It is  responsible for detailed analysis and documentation of business requirements, current and future processes/process maps and workflows. Experience with Agile and with the Service Now platform/ITIL processor is required.

Experience and Skills required:

  • Extensive and demonstrated experience conducting analysis of business needs, processes and workflows across a complex shared services environment
  • Solid knowledge and experience in agile methodologies and tools
  • Experience with the ServiceNow platform and ITIL processes for service management/service management portals/self service
  • Outstanding documentation (requirement documents, process maps, workflows)
  • Very strong stakeholder engagement skills at all levels- business and technical
  • Experience with mobility platforms/applications

For further information on this role or to confidentially apply, please contact Ulrike Levy on 02 8227 9200 or apply directly via the Apply for this job button. Only WORD FORMAT resumes will be accepted.