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Job Details

Location
Melbourne
Salary
$180000 per annum, Benefits: Super
Job Type
Permanent
Ref
BH-160332
Contact
Helia Moosavi
Posted
about 1 month ago
One of our Global Service Provider (SP) Client’s has a requirement for a Senior Service Management Executive to partner with one of their key customers. You will bring a demonstrable track record in relationship management and possess deep operational knowledge throughout the entire service life cycle.
 
In this important role you will:
 
  • hold accountability for the overall success of Customer accounts while in Service, assuring Customer intimacy and business value within the agreed cost envelope and SLA parameters
  • ensure the highest possible standards of profitable Customer service with clear delineated handoffs between design, delivery and in-life teams to maximize productivity and improve performance
  • contribute to the development of the skills and capabilities within the Customer success discipline
  • own a group of Customers (or a single significant Customer) account(s) as the senior service owner and Customer advocate
  • Work closely with account management team to manage and develop key customer stakeholder relationships
  • set the strategy and direction for the service and delivery strategy for owned account(s), outlining key service priorities
  • Hold accountability for delivery against contractual SLAs and key business measures across the team
  • be considered the Customer champion - establishing Customer needs, use operational and technical expertise to deliver brilliant experiences.
  • be a commercial thinker - Use understanding of internal commercial insight and latest external thinking to develop, and implement ideas that benefit the service provider
  • solution focused achiever - Identify and implement plans to overcome obstacles and achieve ambitious goals
 
To be considered for this important role you will need to have:
 
  • strong customer engagement, ideally in telecommunications or SP within the security line of business
  • excellent project and program management experience
  • strong governance experience and knowledge
  • possess strong product knowledge of cyber security solutions
 
For further information on this role or to confidentially apply, please contact Helia Moosavi on 02 8227 9200 or apply directly via the Apply for this job button. Only WORD FORMAT resumes will be accepted.