Job Details

$160000 per annum
Job Type
Rebecca Teague
Contact email
Email Rebecca
3 months ago
Looking for a Lead Designer to join a leading financial services organisation in Sydney CBD. This role is a permanent position offering $160 + super + bonus
The role:

This role is a people leadership position responsible for leading day-to-day Experience Design (XD) activities and deliverables within our Experience Design and Delivery business, with a specific focus on mobile app design.
Understand and drive the customer experience vision for the project, ensuring design activities are aligned and provide Consumer Digital with a strong connection to both current and evolving customer needs. This includes, but isn’t limited to:
  • Aligning approach, activities and outputs with the customer vision for the project.
  • Ensuring quality design outcomes are met and delivered on time.
  • Overseeing customer research and customer testing.
  • Storytelling and influencing – with direct project members and stakeholders.
  • Leveraging XD Design Clinics and the Global Experience Language (GEL) to support consistency, quality and best practice.
  • Provide on-demand rationale to support design decisions.
  • Business analysis deliverables & customer analysis deliverables.
  • Concept designs, detailed designs, insights and materials for research and customer testing.
  • Responsible for the design solutions driving proven business results.
  • Provide advice and mentoring for junior design team members and other stakeholders within each project.
  • Work collaboratively with the XD Program Leads, XD Designers and other XD team members including Operations and Research & Insights.
  • Work with Project Managers, Product Owners and other key project team members such as BAs and developers.
  • Help foster a positive team spirit through empowerment, trust and respect.
  • Expert knowledge of Apple and Android design patterns, components, constraints and guidelines
  • Native app design experience 3+ years
  • 7+ years of customer centred design experience with a focus on digital and end-to-end experience design
  • 2-3+ years in a senior design role across both agencies and in-house
  • Experience on design execution (on tools)
  • Experience in financial services, or similar industry, in a hands-on design role
  • Clear understanding of how to turn design research into tangible, actionable design outcomes
  • Proven experience influencing stakeholders
  • Experience creating and evolving process and systems to support customer centred design practices
    • Experience working in design projects with multi-disciplinary co-located Agile teams
    • Experience in people leadership and team management 
    • Understanding digital consumer behaviours/needs, emerging technologies, and financial products
This organisation aim to provide one big, supportive team and become one of the world’s great service companies. They have created a culture and work environment that values diversity and flexibility – and champions inclusion.

For further information on this role or to confidentially apply, please contact Becky Teague on 02 8227 9200 or apply directly via the Apply for this job button.