Job Details

New South Wales
$165000 - $175000 per annum
Job Type
Rebecca Teague
Contact email
Email Rebecca
8 months ago
Lead UX Designer
We are looking for an experienced Lead UX Designer to the Customer Journey Program for an enterprise corporate.
This role will be leading the strategy for a team of 4 designers, collaborating regularly with the Data team, as well as other members of the Design centre which is made up of various mini teams.  
The current project is beyond the re-platform stage and we are looking for a senior candidate to help manage the customer journey and the development of the digital experiences within industry products.
You must be deeply collaborative, and interested in evolving both your own practice, that of the team and IAG’s understanding of design. 
This role is 100% hands on.
Key Responsibilities
Design customer-centric, quality experiences that drive satisfaction, retention and deliver business value.
Owns and leads the design process from strategy, to flows, wireframes, prototypes, to user testing, etc.
Ensure consistent and quality experiences and design output across teams and channels in line with company Experience Design principles.
Be a core contributor to UX discovery process, assists in validating concepts and features.
Helps the team to effectively design solutions and interactions, ranging from small feature iterations to larger, complex, greenfield experiences
Coach team and individuals to enhance their proficiency in design and business practices and approaches.
Collaborates with the Experience Design Manager and other Lead Designers to build a cohesive Experience Design practice.
Skills & Experience
Design practice gained through a mix of environments including large corporate design teams (client side).
Ability to lead the strategy and manage/reshape the customer journey
Exposure to leading a team and supporting other designers to produce quality and grow within their
UX research (quant & qual in investigation and validation methods).
Understanding of tech frameworks
Experience of working closely with the Data team and Front-end developers to deliver designs
Background in UX Research
Strong stakeholder management
Being on of the largest design team in Australia, this organization encourages consistent touch points between teams, sharing ideas, keeping design practices consistent, and growth within the business.
All designers within this organization love what they do so being passionate about design is crucial for this role.
  • One of the largest financial groups in Australia and New Zealand.
  • Working from home once a week
  • Flexible start/finish times

For further information on this role or to confidentially apply, please contact Becky Teague on 02 8227 9200 or apply directly via the Apply for this job button.