Connecting...

Business Analysts - Customer Service

Job Title: Business Analysts - Customer Service
Contract Type: Contract
Location: Burwood
Industry:
Salary: $850 per day
Start Date: 2019-08-20
Reference: BH-157084
Contact Name: Ulrike Levy
Contact Email: ulrikel@ethosbc.com.au
Job Published: August 21, 2019 13:10

Job Description

The Business Analysts are part of a customer service transformation to enhance customer experience through a customer centric service organisation. This role is responsible  providing  end to end analysis, documentation and reporting  of  current customer service processes, procedures, service guidelines, business rules, benefits identification and data analytics.
 
Skills & Experience required:
  • Demonstrated experience as a business analyst, delivering a combination of research, analysis and reporting for human resources, shared services, organisational development, or similar service context in large federated environments
  • The ability to define detailed business requirements and articulate fit for purpose options
  • End to end process analysis and mapping
  • Experience in BI and data analytics
  • Qualification in a tertiary field of study with core knowledge relating to business analysis, statistics, or methods.
For further information on this role or to confidentially apply, please contact Ulrike Levy on 02 8227 9200 or apply directly via the Apply for this job button. Only WORD FORMAT resumes will be accepted.